The time required to set up a portable basketball hoop can vary depending on the model and your familiarity with the assembly process. Generally, it takes 1 to 2 hours to complete the installation.
If the three main poles don't seem to fit together or line up properly, don't force them together, as they may become stuck or damaged. Stop the installation and consult after-sales service by email (support_team@acculevelsports.com) or phone (323-790-9813)
If the bracket is bent during lift rod installation and the rod no longer fits, please use a tool such as a wrench to slightly widen it.
Yes, remove the protective film from the backboard as instructed in the manual before installing the rim.
If the hoop is intended for young children, refer to the instruction manual to modify the setup (e.g., only install two main poles) to lower the hoop’s maximum height. Note that if you do this, the hoop will not be able to reach the standard 10 feet until you install all main poles.
The base must be filled with both sand and water as instructed in the manual. Using only one may result in insufficient weight, causing the hoop to tilt or fall. Failure to follow these instructions could lead to serious injury or property damage.
No, you must fill the base with both sand and water for optimal stability. Adding external weights is not a substitute for proper base filling.
If the base is damaged during shipping and leaks when filled with water, please contact our customer service team before use. We will arrange a replacement base.
It is not recommended to use the hoop during high winds as it may compromise stability and safety. Secure or store the hoop in strong wind conditions to prevent accidents or damage.
ACCU LEVEL hoops are designed to withstand outdoor weather. However, to prolong their lifespan, we recommend covering or storing them during extreme weather conditions.
Regularly inspect the hoop for signs of wear or damage, clean the components, and follow any specific maintenance instructions in your manual to ensure long-lasting performance.
It's possible that your hoop's level may have become misaligned or damaged. Check to ensure the level is flush with the bottom frame of the backboard. If possible, reposition or reaffix the level to get an accurate reading. If available, you can temporarily use a linear level to help position your hoop's level properly. Please contact support if you cannot fix your level, and we can arrange a replacement. It's also possible that your rim is bent or broken, and is affecting your hoop's level. In this case, we recommend ordering a new rim.
Before installation, check all components, parts, and bolts. If you find anything missing, contact our customer service team, and we will arrange for replacement parts.
Contact our customer service team immediately with details and photos of the defective part. We’ll assist in resolving the issue and provide replacements as needed.
Moving a basketball hoop requires at least two adults. Follow the instructions in the manual to safely move the hoop, using the built-in wheels to assist.
ACCU LEVEL hoops feature patented leveling technology that ensures the backboard stays perfectly vertical. They also offer durable materials, weather resistance, and easy-to-use height adjustment systems.
Yes, our hoops are adjustable to as low as 3.7 feet, making them ideal for players of all ages and skill levels.
