Refund and Returns Policy

At ACCU Level, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help with our 30-day return policy.

Returns

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns:

  • Items must be in the same condition as received: unused, with tags, and in their original packaging.
  • A receipt or proof of purchase is required.

To start a return, contact us at support@acculevelsports.com.

Once your return is accepted, we’ll provide you with a return shipping label and instructions for sending the package back to us.

Important: Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery and notify us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

Contact us at support@acculevelsports.com so we can evaluate the issue and resolve it promptly.

Exchanges

If you change your mind and would like to switch to a different product, the fastest way is to:

1. Return the original item by following the above return process.
2. Place a new order for the desired item once the return is accepted.

Refunds

After receiving and inspecting your return, we’ll notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If you have any questions or need assistance with a return, don’t hesitate to contact us at support@acculevelsports.com.

Shipping Policy

Order Processing

We strive to process and ship all orders within 48 hours of receipt. Orders are handled during our normal business hours, Monday through Friday, from 9:00 AM to 2:00 PM EST, excluding holidays and weekends.

Shipping Methods and Costs

  • Free Shipping: We offer FREE shipping via UPS Ground Service for all orders shipped within the 48 contiguous United States.
  • Expedited Shipping: If you require overnight, second-day, or third-day shipping, the actual shipping charges will be added to your order at checkout.
  • Outside the Contiguous U.S.: Customers in Puerto Rico, Hawaii, Alaska, U.S. territories, or international locations will be charged shipping and handling fees based on the most economical shipping method available.

 

Delivery Times

Delivery times may vary based on the shipping method selected and the destination. UPS Ground Service typically delivers within 3–7 business days, depending on your location.

Additional Information

If you have questions about your order or need assistance with shipping options, please contact our support team:

Email: support@acculevelsports.com
Phone: 323-790-9813

Thank you for choosing ACCU Level. We’re committed to delivering your order quickly and efficiently!